Terms & Conditions

Dr. Chase (Stella Pharmaceutical Canada Inc.) Effective Date: October 6, 2025 Last Updated: October 6, 2025

Agreement to Terms

By accessing and using the Dr. Chase website (drchase.com), purchasing our products, or using our services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site and our services.

About Dr. Chase

Company Information:

  • Stella Pharmaceutical Canada Inc.
  • Operating as: Dr. Chase
  • Licensed pharmaceutical company in Canada
  • Regulated by Health Canada

Business Activities:

  • Manufacturing and distribution of natural health products
  • Licensed under Health Canada Natural Health Products Regulations

Product Information and Availability

Natural Health Products

All Dr. Chase products are:

  • Licensed by Health Canada with Natural Product Numbers (NPNs)
  • Manufactured according to Good Manufacturing Practices (GMP)
  • Subject to Health Canada regulations and oversight
  • Intended for the Canadian market

Product Availability

  • Products are subject to availability
  • We reserve the right to discontinue products at any time
  • Pricing is subject to change without notice
  • Special offers and promotions have limited availability

Age Restrictions

  • KOLIK products: Suitable from birth (pediatric formulations)
  • Sweet Dreams: Ages 2-11 years only
  • X-ZEMA: All ages, designed for babies and sensitive skin
  • Koff & Kold: Ages 2+ years only
  • Minard's: Adults and children over 2 years for external use only
  • SNAP: Designed for adult skincare needs

Website Use and Restrictions

Permitted Use

You may use this website to:

  • Browse product information
  • Make purchases for personal use
  • Access educational content and resources
  • Contact customer service

Prohibited Use

You may not:

  • Use the website for any commercial purpose without written permission
  • Copy, reproduce, or distribute content without authorization
  • Attempt to gain unauthorized access to any part of the website
  • Upload or transmit viruses or malicious code
  • Use automated systems to access the website (bots, scrapers)
  • Provide false or misleading information

Orders and Purchasing

Order Acceptance

  • Orders are subject to acceptance and product availability
  • We reserve the right to refuse any order at our discretion
  • Confirmation emails constitute acceptance of your order
  • Prices are in Canadian dollars (CAD) unless otherwise specified

Payment Terms

  • Payment is due at time of order
  • We accept major credit cards and PayPal
  • All payments are processed securely through encrypted systems
  • You warrant that payment information is accurate and authorized

Pricing and Taxes

  • All prices are subject to applicable taxes (GST, HST, PST)
  • Prices may change without notice
  • Special promotions have terms and expiration dates
  • Shipping charges are additional unless otherwise specified

Shipping and Delivery

Shipping Terms

  • Products ship to Canadian addresses only
  • Shipping times are estimates and not guaranteed
  • Risk of loss passes to you upon delivery
  • We are not responsible for delays by shipping carriers

Delivery Requirements

  • Accurate shipping address required
  • Someone must be available to receive packages
  • Additional charges may apply for remote locations
  • Shipping to PO Boxes may be restricted for certain products

Returns and Exchanges

Return Policy

  • Products may be returned within 30 days of purchase
  • Items must be in original condition and packaging
  • Return shipping costs are customer responsibility unless product defect
  • Refunds processed within 7-10 business days after receipt

Non-Returnable Items

  • Opened personal care products (for health and safety reasons)
  • Products damaged by misuse or normal wear
  • Items purchased with special promotions may have different terms

Product Information and Health Claims

Educational Information

  • Product information is for educational purposes
  • Content is not intended to diagnose, treat, cure, or prevent any disease
  • Always read product labels and follow directions
  • Consult healthcare providers for medical advice

Health Canada Compliance

  • All health claims comply with Health Canada regulations
  • Products are licensed for specific uses and age groups
  • Claims are substantiated according to regulatory requirements
  • Additional health information available through Health Canada database

Intellectual Property Rights

Website Content

All website content is owned by Dr. Chase or licensed for use:

  • Trademarks: "Dr. Chase," "KOLIK," "Minard's," "SNAP"
  • Copyrighted content: Text, images, videos, graphics
  • Product formulations and trade secrets
  • Educational and professional materials

Use Restrictions

  • Personal use only unless otherwise authorized
  • No commercial use without written permission
  • Attribution required for any permitted sharing
  • Unauthorized use may result in legal action

Limitation of Liability

Product Use

  • Use products only as directed on labels
  • Natural health products may cause adverse reactions in some individuals
  • Discontinue use if adverse reactions occur
  • Individual results may vary

Website and Services

To the fullest extent permitted by law:

  • Website and services provided "as is" without warranties
  • We do not guarantee uninterrupted or error-free operation
  • Information accuracy is not guaranteed
  • Third-party links are provided for convenience only

Liability Limitations

Our liability is limited to the purchase price of products. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Lost profits or business interruption
  • Personal injury not caused by product defects
  • Damages exceeding the cost of products purchased

Indemnification

You agree to indemnify and hold harmless Dr. Chase from claims arising from:

  • Your use of our website or products
  • Violation of these terms and conditions
  • Infringement of third-party rights
  • Provision of false or misleading information

Governing Law and Jurisdiction

Canadian Law

These terms are governed by:

  • Laws of Canada and the Province of Ontario
  • Health Canada regulations for natural health products
  • Consumer protection legislation
  • Privacy laws including PIPEDA

Dispute Resolution

  • Disputes resolved through negotiation when possible
  • Mediation or arbitration as alternative to litigation
  • Jurisdiction in the courts of Ontario, Canada
  • Class action waivers where legally permitted

Privacy and Data Protection

Your privacy is important to us:

  • Personal information handled according to our Privacy Policy
  • Compliance with Canadian privacy legislation
  • Secure handling of payment and health information
  • Rights to access and correct personal information

[View Complete Privacy Policy →]

Regulatory Compliance

We comply with:

  • Health Canada Natural Health Products Regulations
  • Good Manufacturing Practices (GMP)
  • Provincial pharmacy and business regulations
  • Canadian advertising and marketing standards

Modifications to Terms

Changes to Terms

We may modify these terms:

  • To comply with legal requirements
  • To reflect changes in our business practices
  • To enhance customer protection
  • As required by regulatory authorities

Notice of Changes

  • Posted on website with effective date
  • Significant changes communicated by email
  • Continued use indicates acceptance of modified terms
  • Right to discontinue use if terms are unacceptable

Termination

Account Termination

We may terminate accounts for:

  • Violation of terms and conditions
  • Fraudulent or illegal activity
  • Other conduct harmful to our business or customers

Effect of Termination

Upon termination:

  • Access to website services discontinued
  • Outstanding obligations remain in effect
  • Certain terms survive termination (liability limitations, indemnification)
  • Personal information handled according to Privacy Policy

Contact Information

Customer Service

Email: customerservice@stellacanada.com
Hours: Monday - Friday, 9 AM - 5 PM ET

Legal Inquiries

Email:  customerservice@stellacanada.com

Mail: 885 Don Mills Rd. North York, ON M3C 1V9

Legal Department

Dr. Chase (Stella Pharmaceutical Canada Inc.) 885 Don Mills Rd. North York, ON M3C 1V9

Severability and Entire Agreement

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in effect. These terms, together with our Privacy Policy, constitute the entire agreement between you and Dr. Chase regarding use of our website and services.

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Dr. Chase Family of Care - trusted by Canadian families since 1856.